Clinic Policies

Deposits

Upon booking your appointment, you will be required to pay a deposit. The fee will be taken at the time of booking. This is a set percentage of 30% for facial and massage appointments and 40% for injectable treatments. If you have not paid your deposit within 48 hours of your appointment slot - it will not be confirmed.

We reserve the right to cancel your appointment without notice. if no deposit is received. Your deposit paid will be deducted against the full treatment cost on the day of your appointment.

Rescheduling

We understand that you may wish to reschedule your appointment to a new date/time, if you need to do this, please do so with 48 hours notice of your appointment date. You can message me directly or amend your booking yourself to do this.

Your deposit will be transferred into the new appointment date.

Cancellations

If you need to cancel your appointment, please let me know with 48 hours notice. This will allow me time to try and re-fill your slot. You can cancel by following your booking link or message me directly to do this.

Any cancellations made after the 48 hours notice period, will not have their deposit refunded.

No-Shows

Any client that fails to turn up to their appointment, will not be refunded their deposit paid due to loss of earnings and product cost, and an additional 20% no-show fee will apply.

Client Complaints

At Clinic Cosmetique, I strive to provide a professional, welcoming service and take all client feedback and concerns seriously.

If you are unhappy with your treatment or experience, please contact me as soon as possible so I can assess your concerns and work towards a fair resolution. Where appropriate, a follow-up appointment may be arranged to discuss the issue and determine the best course of action.

Please contact me before seeking corrective treatment elsewhere, wherever possible, so I have the opportunity to assess the outcome. Further treatment by another practitioner may limit my ability to investigate the concern or offer an appropriate resolution.

Complaints will be considered individually. Where appropriate, a complimentary correction or refund may be offered, depending on the circumstances. Any resolution will be discussed with you fairly and transparently.

Clinic Cosmetique is committed to treating everyone with respect and dignity. Abusive, threatening or discriminatory behaviour will not be tolerated and may result in services being refused or discontinued.

Thank you for giving me the opportunity to address any concerns and put things right wherever possible.